At Celloncell Nutraceuticals Private Limited. , we are committed to providing high-quality products and exceptional service to our distributors or users. To maintain the integrity of our operations and ensure clarity for our valued customers, we have established the following refund and return policy:

No Refunds and No Returns

Final Sale Policy

All sales are final. Once a purchase is completed and the goods are sold, we do not offer any refunds or accept any returns. We encourage our users to thoroughly review their orders and ensure they are satisfied with their selection before finalizing the transaction. Once payment has been made, the shipping address cannot be changed. Please ensure that the address is correct before completing your payment.

Quality Assurance

We take pride in the quality of our products and ensure they meet rigorous standards before being offered for sale. Our team conducts thorough inspections to guarantee that each item is in excellent condition. If you have any concerns about the quality of a product, please email our customer service team (celloncell@gmail.com) prior to purchase.

Distributors / Users Responsibility

It is the distributors or users ‘s responsibility to review product descriptions, specifications, and any other relevant information before making a purchase. We recommend you to email our customer service team ( celloncell@gmail.com) if you have any questions or need further clarification on any product.

Exceptions

While our policy generally does not allow for refunds or returns, we understand that exceptional circumstances may arise. In such cases, please email our customer service team (celloncell@gmail.com) within 7 days of receiving your order. Exceptions will be considered on a case-by-case basis and are at the sole discretion of Celloncell Nutraceuticals Private Limited.

Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us immediately by email our customer service team (celloncell@gmail.com) within 7 days after receiving your order.  We will work with you to address the issue promptly and find a satisfactory resolution, which may include a replacement or repair, depending on the nature of the problem.

Replacement time : Replaced order will be delivered within 7 days
Refund is not applicable once payment is made.

Contact Information

For any inquiries regarding our refund and return policy, please email our customer service team (celloncell@gmail.com). We are here to assist you and ensure your experience with Celloncell Nutraceuticals Private Limited is positive.

 

Thank you for your understanding and support. We value your business and look forward to serving you.